So I emailed the company about the problems I had with the Tung Ting, and I can not say enough about their customer service. It took about a day, but they emailed me back, offering to send me a replacement. I decided I'd rather have a refund, so I called them. As soon as I gave them my name, the gentleman knew who I was and what I was calling about. He was more than happy to refund my money and asked only that I send what I have back, so that they could take a look at it and identify the problem. With that kind of consideration and resolution, I am happy to continue shopping from them.
Saturday, June 16, 2007
Update: Tung Ting (Red Blossom Tea Co.)
So I emailed the company about the problems I had with the Tung Ting, and I can not say enough about their customer service. It took about a day, but they emailed me back, offering to send me a replacement. I decided I'd rather have a refund, so I called them. As soon as I gave them my name, the gentleman knew who I was and what I was calling about. He was more than happy to refund my money and asked only that I send what I have back, so that they could take a look at it and identify the problem. With that kind of consideration and resolution, I am happy to continue shopping from them.
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5 comments:
If you are looking for a really nice Tung Ting, I recommend TEAVANA. They really have a nice one. I can send you a sample if you would like. Just email me your addy:
Ancientteahorseroad@gmail
Bill :)
Hey Alex, the samples are on their way! I hope you enjoy!
Bill
Thank you very much.
Teavana tung ting? Really?
I'm very interested to hear your opinion, Space. :)
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