Saturday, June 16, 2007
Update: Tung Ting (Red Blossom Tea Co.)
So I emailed the company about the problems I had with the Tung Ting, and I can not say enough about their customer service. It took about a day, but they emailed me back, offering to send me a replacement. I decided I'd rather have a refund, so I called them. As soon as I gave them my name, the gentleman knew who I was and what I was calling about. He was more than happy to refund my money and asked only that I send what I have back, so that they could take a look at it and identify the problem. With that kind of consideration and resolution, I am happy to continue shopping from them.